Definitions

Student: an individual who is currently enrolled full-time or part-time, or was enrolled at the institution within the previous 12 months (when the underlying facts and circumstances of the complaint first occurred), and who has not been suspended or dismissed.
Parents, relatives, employers, agents, and others acting for or on behalf of a student are not students for the purposes of this procedure.

Student Complaint (formal): Any written (via paper or online form) complaint made and signed by a student that is received by a Dean, Senior Vice President or the President after the complaint could not be resolved (informally) at the department level.