Complaint Review and Resolution Process

Once a formal complaint is received by a Dean or Senior Vice President, an attempt will be made to resolve the issue in a timely manner by working with the student and the appropriate university employees and offices to assure a fair process. It is important to note that a student might not be satisfied with a complaint that is deemed “resolved.”

If the student is unsatisfied with all attempts to resolve the complaint, he or she can choose to contact the Office of the Senior Vice President for Student Affairs who will help identify other resources that may be available to the student including any appeals that may be available from agencies external to the university, including the Board of Regents, State of Iowa or the university’s accrediting body, the Higher Learning Commission (HLC).